CeramVibe Privacy Policy

At CeramVibe, your privacy is paramount. This Privacy Policy outlines how our online platform for ceramic art and craftsmanship, CeramVibe, collects, uses, maintains, and discloses information collected from users (each, a "User") of our mobile-optimized ceramic art marketplace and related services. We are committed to protecting your personal data in compliance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa, as well as international data protection principles where relevant.

1. Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our site.

• Personal Identification Information: This includes information such as your name, email address, mailing address, phone number, and payment details. This data is collected when you create an account, make a purchase, or engage in other activities on our platform.
• Non-Personal Identification Information: We may collect non-personal identification information about Users whenever they interact with our site. This may include the browser name, the type of computer or device being used, and technical information about Users' means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.
• Browsing and Usage Data: We collect information about how you use and navigate our site, including IP addresses, geographical location, browser type, referral source, length of visit, and pages viewed. This helps us understand how our users engage with our platform.
• Communication Data: Records of communications, such as emails or messages sent through our platform, may be stored to assist with customer service and support, and for training purposes.

2. How We Use the Collected Information

CeramVibe collects and uses Users' personal information for the following purposes:

• To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
• To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our site. This allows us to tailor our offerings and content to your preferences.
• To Process Transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
• To Improve Our Online Platform: We continually strive to improve our website offerings based on the information and feedback we receive from you.
• For Marketing and Promotional Purposes: With your consent, we may use your information to send you marketing communications about new products, special offers, and other updates relevant to our ceramic art marketplace.
• For Security and Fraud Prevention: We use information to maintain the security of our platform and to detect and prevent fraudulent activities.

3. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site. Sensitive and private data exchange between the site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

4. Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

• Third-Party Service Providers: We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
• Legal Requirements: We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.

5. Your Data Protection Rights

In accordance with POPIA and other applicable data protection laws, you have the following rights concerning your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Third-Party Websites

Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies.

7. Changes to This Privacy Policy

CeramVibe has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

8. Your Acceptance of These Terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

9. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

CeramVibe

Tsolwana Nu,

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Last updated: [Insert Current Date]